Terms and Conditions

Distant Sales Contract

These conditions of use shall be valid for all users of “Merveau’’ and merveau.com website, who sign in and/or display the Website.
We recommend all our users to completely read the valid terms and conditions while using Merveau’s Website.
Entrance to Merveau’s Website or the use of Merveau’s Website under any circumstances, including online shopping, means that the below terms and conditions are accepted and that there is no objection to them whatsoever.

Intellectual and Industrial Property Rights

Merveau, unless indicated otherwise, is the owner of all materials (“Materials”), including the general view and design of the Merveau Website, the information, pictures, and design on the Website, brand, Merveau brand, www.merveau.com domain name,logo,icon,technical data (demonstrative, written, electronic, graphical or machine-readable), computer software, applied sales system, business method, and business model, and the concerning intellectual and industrial property rights or the license owner, and is under legal protection.
Merveau Website or any part of its content cannot be used, copied, reproduced or republished for any commercial purposes without prior consent or resource indication.All or a part of the Website cannot be used on another website without authorization. Failure to abide by the conditions indicated here results in legal and penal responsibilities.
All the unspecified rights of Merveau are reserved.

Product Information

Merveau shows reasonable effort so as to keep the information on the Merveau Website correct, complete and up-to-date. However, stock conditions and price information of the products listed on Merveau Website may not be correct, complete and up-to-date. Merveau and Merveau Website shall not be deemed responsible if the colors of products are different and/or products and product features are displayed differently due to characteristics of computers, tablets, and cell phones.


Merveau reserves the right to change without prior notification any service, product, and Website conditions of use available on this Website and Website extension, as well as all the information on the Website, to reorganize the Website and to close it down. The changes are valid as soon as they are published on the Website. The use of the Website or entrance to the Website means the acceptance of these changes. As these conditions are also valid for the linked websites, the users are recommended to visit the legal notice page every time they enter the Website.


All information with regards to Merveau Website and Materials, which are included on or provided via this Website, is reflected as it is; therefore, Merveau, within the borders allowed by the relevant legislations, does not accept any responsibility and does not make any commitments. Merveau does not accept any responsibility with regards to the interruption of the process, error, negligence, interruption, deletion, loss, delay of the process or communication, computer virus, communication error, theft, destruction or unauthorized recording, change or usage as a result of the breach of contract, wrongful act, negligence or other reasons.
Merveau Website may include links or references to other websites that are not controlled by Merveau. Merveau is not responsible for the content of these websites and the other links they include.

Limitation of Responsibility

Merveau is not responsible for any direct or indirect damages that may arise from the entrance to the Website or the use of information or other data, programs, etc. on the Website, breach of contract, wrongful act or other reasons. Merveau does not accept any responsibility with regards to the interruption of the process, error, negligence, interruption as a result of the breach of contract, wrongful act, negligence or other reasons. Merveau is accepted to be hold harmless from any responsibilities that may arise as a result of entrance to Merveau Website or the linked websites or the usage of the websites and the usage and entrance to Merveau, and from any damage and demand rights, including the court and other costs.


In order to better serve the merveau.com customers, Merveau demands some of your personal information (name, age, telephone number, e-mail address, etc.).
This information collected in merveau.com servers is only used within the body of merveau.com, in periodical campaigns, new collection announcements, uncommunicating of the unwanted e-mails, etc. The third parties that process, complete and send the orders can reach the information you provided, and this information can be given to third parties.
As well as the personal information it demands via e-mail addresses and membership forms, Merveau analyses and interprets visitor actions and choices it tracks during site usage.
Your credit card information requested on the payment page is not kept in Merveau’s servers under any circumstances, so as to keep the security of our customers shopping from the website at the top level. Therefore, all processes with regards to payment are enabled to be conducted between the bank and your computer via merveau.com interface.


After your order is placed and confirmed, it is delivered to the address you desire, except for official holidays, within 3 to 5 business days in Turkey, and 5 to 15 business days abroad.
When we send your order, you will receive an e-mail including the tracking number.
The products will be delivered to your address via our contracted courier companies. The courier service is free for Turkey. It will be reflected on the final cost for other countries.
In cases of product change, return or erroneous forwarding of shipping address, all shipping costs belong to the receiver.
Customs duties and other taxes and fees for deliveries sent outside of Turkey belong to the receiver. This means that no taxes and customs charges are included in the price shown on the payment screen.
While accepting your product, open the shipping box and make sure that the content is complete and non-damaged. In case of a misfortune, make the delivery person write a report, and send the product back.
In case of a delay in shipping or any type of support, you can contact us via e-mail: info@merveau.com.

Return and Change

For your product return request to be put into process, it must comply with the return conditions. As of the receiving date of the product by shipping, you can send it back within 14 days to the address we will provide, in Turkey and abroad, by filling in the return form.
The products you want to return shall be unused and unharmed under any condition, and it shall be received by us within 14 days with its bill and return form, as well as its original packaging and the contents in the packaging. Products exceeding this time limit shall not be accepted for return and change.
Products without the original packaging, or with a “damaged” label on the packaging attached by the shipping company, or with packaging harmed in other ways shall not be accepted for return. The returns received as damaged shall not be accepted for return and be sent back to the receiver, and the shipping costs shall be covered by the receiver.
After the statuses of the products we received are confirmed, the repayments are forwarded to the bank within 5 business days.
On the change form, please indicate the name and color of the product you want to change. If the product you want to change is not in our stocks, the return cost of the product you have shall be paid back to you via the payment method you used. Changes are only valid for the different colors or sizes of the same model.
For the products you want to return or change, please contact us in advance via e-mail: info@merveau.com. Please share with us the tracking code of the product you sent.